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Filed 11 Mar 2021 by Diane

I was billed $29.99 for the free filing form. I have now been on hold for close to 3 hours and no one will help me with this charge. Each time someone answers the call, they end up putting me on hold again. I have several more kids to file taxes for and I will go to Turbo Tax. This is absolutely unacceptable customer service.

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