Houzz complaint: They sent completely the wrong vanity

Name: They sent completely the wrong vanity
Item: Houzz
Author: Caroline

Open 2 Aug 2021 221 views Interior shops

Filed 2 Aug 2021 by Caroline

They sent the wrong vanity. i have sent two emails and not heard back from them!

I have a vanity sitting here that is not what I ordered. My builder had to leave for another job so I had to buy one off the shelf from Home Depot!

Sending the wrong product has percussions for the customer! And I would like my money back ASAP

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Case details

Status: Open
Company: Houzz
Filed: 2 Aug 2021
Desired resolution: They should have replied to my emails. I have no idea what is happening. And I am storing a vanity I didn't order. They need to credit my account and either pick up this vanity or tell me to donate to a local cause. Their marketing is amazing. Their customer service awful.
Problem: Wrong vanity delivered, emails unanswered
About: bathroom vanity

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