Hotels.com complaint: Extortionate phone charges

Name: Extortionate phone charges
Item: Hotels.com
Rating: 1
Author: Eamonn

Open 30 Apr 2023 128 views Hotels / Motels

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Filed 30 Apr 2023 by Eamonn

Late at night i was changing a booked room to 2 adults-they put me through to an agent in the US without me knowing and after a 27 minute hold -I later found by phone bill had gone up by over £79

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Case details

Status: Open
Company: Hotels.com
Filed: 30 Apr 2023
Rating: 1/5
Desired resolution: After numerous calls, messaging service etc -they said they do not reimburse with respect to phone calls.
Problem: Costly overseas call transfer without warning
About: customer service call
At stake: £79

Progress

Filed
Company notified
Company replied
Resolved

30 Apr 2023 Complaint filed and published
30 Apr 2023 Message from Bizzy: we notified Hotels.com about this complaint.

See all 8 Hotels.com complaints

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