Hotels.com complaint: wont cancel missbooking

Complaint from RickReynolds61 reported on 15 September 2022 about Hotels.com

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My complaint:

I booked rooms for a conference in Vegas. I thought I was booking Tahiti Village Resort, I booked Tahiti Resort, Realized right away within minutes. The hotel will not allow a cancellation. I am sure they know people miss book because of the name. Hotels.com should help me get this cancelled.

I wont be booking with Hotels.com anymore and I will dispute the charges and explain what happened to my credit card company.

Desired outcome: I want my trip cancelled. I also applied for a hotels.com cc to get 150 off the booking. I want that 150 applied to a different hotel. Hotels.com Itinerary 72386969989039

Suggested solution:

Desired outcome: I want my trip cancelled. I also applied for a hotels.com cc to get 150 off the booking. I want that 150 applied to a different hotel. Hotels.com Itinerary 72386969989039

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