Hotbit complaint: Deposit fraud

Hello, I am sending you the last message I sent to Hotbit and I did not receive an answer. Help me please

Hello, I am writing for the third time. Please refund my money or correct the transaction. I bought 7 dollars in bonk currency and sent it to the previous address and it was deposited into my wallet very quickly and you entered the correct id and it goes into soloscan and is ed. But you ed that $3000 in my bonk currency was deposited, but you put a fake address and didn’t deposit it. Not found in soloscan. Look, in my current situation, that money was my whole life and you are taking it with this theft. I emphasize again that the address of both wallets was the same and you only deposited 7 dollars. But you didn’t deposit $3000 and you put a fake address. Please refund my money or deposit the transaction. Grateful. I sent all the documents for proof but you didn’t reply