My complaint:
I went to the Thetford store of Home Bargains, where I had bought 7 Leylandii plants at £2.99 each. £20.93. One of them had died, and I asked for it to be exchanged, though, as there were none there, I would have accepted the cash or reinstatement on my card. I was at till 17. The Manager was called for. An inexperienced boy of 17 was sent instead (though I didn’t know this, and though this was a representation of the Manager. I was told We don’t exchange plants. They’re different.. I explained my brother had died and I was attending to his garden, and he would have been 74 on that day. I expressed how I felt – because I was in stress and grieving, it was a bit over the top, but no threat was intended, though I was very frustrated. When he then went for another employee, supposedly the Manager, though still very young, he refused to replace the plant, because of my earlier reaction. I have been a regular, if not THE most regular customer of Home Bargains for some considerable time,, and have been treated well by many of the staff. But I was so upset that I proclaimed that I would never return again.
Suggested solution:
I would like to be reimbursed £2.99 or be replaced by another plant, and receive an apology for the way I was treated. If the youngster really felt at all threatened, then I wholeheartedly apologise for threat. I am a pacifist Christian and don\'t hit people ever. My reaction was to express how I felt, not what I would do. He didn\'t seem to be at all frightened, and there was no possibility of taking any physical action, anyway.
