My complaint:
Purchased floor pan and brush set from your Denbigh store and found it to be inadequate in its performance, specifically that the handle to dustpan clip does not hold and unclips at the slightest movement, depositing the dustings back from whence they came, ie back on the floor, therefore making the product not fit for purpose. This is the grey with green trim set, the previous blue with red trim sets were all OK and gave good service. The grey set is now residing in the undergrowth at the bottom of the garden where it was heaved and I must get out more.
Suggested solution:
Just thought i'd inform you.