Hollywoodbets complaint: Incorrect payout and funds double deducted on a spin

I have been having a few complaints on my account like in October I took a bet of soccer teams and all teams won besides one team was a retired game and instead of hollywoodbets excluding the game and paying for the rest decides to mark ticket as a loss yet a retired game is not a completed game they ticket was for just over r900.

Then on the 20th of December I noticed that whenever I’m playing higher bets eg r75 bets the hot hot Hollywood fruits game will have an error unable to connect and game will be interrupted then the next spin it will take double your money on a single bet I sent a video showing this and was told email could not be opened then I spoke to yourlls supervisor Thabani who advised that they opened the mail yet he also advised me that he saw the error. In my query I stated they need to check my games on hot hot fruits from the 20th December 2023 till the 24 December 2023 and yourll will see this error which money was double charged is in a region of r5000.

Thabani when I called several times to speak to him for feedback was told he was on leave and then when a staff member did inform me he was there he refused to speak to me and said he gave me feedback which he didn’t. I was even told that once I was speaking to a zama(female) she told me she was a manager and she will get back to me and rectify it no phone call or feedback. Then when I called no one knew of her and she wasn’t a manager. As yourll state all calls are recored please play my calls from the number xxxxxx that’s the number I used to call and my account details will show how many times I called and been put from pillar to post with no feedback.

Then on the 20th January 2024 at around about 4 23 am I was playing hot hot fruits for r30 bet and I had a winning line which was 15 7s. on a winning line I should have gotten paid r50000 and only received r4200. Please note all 7s on the paying line did highlight which became triple 7.Before I could screen shot they next game was played. I sent a mail and I’m still waiting for my money to be refunded.
I also was able to screen shot a game which didn’t pay me anything and that was a r75 game I should have got paid at least r1000 on that spin. I sent an email also showing this and still waiting.

We play these games cause we enjoy it but I don’t expect to be robbed and not given what I won. Please sort this out by tomorrow with feedback as I have sent this to your awaiting feedback.
If I’m not gonna be refunded what’s due to me I will have to go to social media hello Peter as well as the ombudsman.

Please note I phoned several times for feedback and always put on hold and your staff cannot give me proper feedback. You cannot speak to a manager as the staff refuses to get you to speak to one or the drop the call.