Hollywoodbets complaint: Incompetence

I played a Casino by Revolution game called Mega Ball and my bet had been R1 throughout, i bought R1 carda and R10 cards. The two times i tried to buy the R25 cards my screen went blank and i cannot blame it on network or my phone because i could still see the link on the bottom of my screen. Both times it happened i refreshed the tab and the second time i found that i had R50 gone from my balance, which makes sense because i pressed the R25 option twice. But what baffles me is how i lost R50 like it says in my betting history when there isnt an option for R50 cards and seemed to have “lost” the bet without even seeing the game happen. Now, i was being assisted by Sanelisiwe Xaba who had the impression that i was stating that Hollywood “manipulates/rigs games” in her words of which is not the case. Like i had told her, i have lost countless times and thats how gambling works; you win some you lose some. What she failed to explain was how R50 shows in my betting history as a loss when there is no R50 option on the game.
I made an example of firestrike’s bet amount which starts at 20c and further moves to 40c and that i would be shocked to be told i lost a 30c bet when it is not on the game, which seemed to make sense to her because she asked for the name of the game i played of which i assumed she wanted to further investigate. My connection to her got lost when i closed down the tab to go look if there were similar games to that which i may have played. That was how far we went.