My complaint:
I won a bet but was instead not payed out . After inquiry with the cashier she said that the balance can be used to take further bets.which is unusual in itself. I then checked my balance and it showed nil amount.so when I brought this to their attention.
Suddenly money appeared and she paid me The balance after very much wrangling and shouting. I further asked her to please withdraw the money. Which she did not look happy.because she first pocketed my balance and seeing me making a scene . And when I made a further scene she gave me back the stolen cash which reappeared like magic.
Please note I am a 71year old pensioner and this incident left me very traumatized and shaken.
Suggested solution:
Can a senior manager please contact me
Roy 0844067987
