Hollywoodbets complaint: Freeze account

On 28 October 2024 I call hollywoodbets told them I used my late sister account by mistake and they say must bring death certificate as well as I’d n letter of Authority n my ID
I went master of high court they gave me letter that tell hollywoodbets to gave amount under deaced so they will give me LETTER of authority
Than hollywoodbets keep on adking me more things like certify n do affidavits at the end say won’t get money how cauz at first they say must bring document
They even adk my bank statement and ask me to do state account my husband drive to Head office mhlanga they tell him which document they need we send now they ignore me sad part they keep tell me to send document for whole month
Why they ask documents if they Wil give money? Why they make me up n down using money I need Answer I even wrote letter ask them to tell me why
Saddest part they say they tranfrer money to my account and they change Why? They cannot say because my accounts was closed I was being honest I did not lie to them I made mistake 0849970436 I have lot of proof say that will get money even my husband spoke to lot of managers but still they promise after ignore 0849970436