Hollywoodbets complaint: Unresolved query

, Saturday 4th January 2025 at 16:00 I placed a bet of R1000 on a live sports bet on the 3rd quarter of a basketball match as shown on screenshot named A.

I than went on another site where I can view the game live and at 16:05 I discovered that the 3rd quarter was already finish and 4th quarter was about to start. As indicated on screenshot named B.

I was confused because a quarter is at least 10 minutes in a basketball match and when I placed my bet, the quarter never started according to the information displayed on Hollywood app.
I then went back on Hollywood app and at 16:09 it showed on the Hollywood app that the 3rd quarter has about 5 minutes left as shown on screenshot named C.

Which means that the Hollywood app had a delayed display of information regarding this match of more then 14 minutes and the live sports information and betting offers from the app was incorrect and was the cause of me placing a loosing bet on something that was already finish at the time.

If I never went to check on another site ( AI SCORE), I wouldn’t have noticed that the information on Hollywood bets app are wrong/delayed by 14 minutes.
This is your LIVE Sport feature which means that the information and scores needs to be reflecting the actual live event.