Hisense complaint: 55 Hisense Smart TV

Name: 55 Hisense Smart TV
Item: Hisense
Rating: 1
Author: carl

Open 22 May 2023 149 views Consumer Electronics

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Filed 22 May 2023 by carl

Purchased a Hisense 55 TV from Costco 17 months ago. The TV screen started to distort last week, about 20% of the screen surface. With a 3 year warranty, I contacted Hisense and (through email sent pictures) that I had abused the TV and that the warranty was not valid. The TV was not abused and Hisense would not honor their warranty. Do not purchase Hisense products.

Hisense complaint: 55 Hisense Smart TV — Photo carl uploaded with this complaint

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Case details

Status: Open
Company: Hisense
Filed: 22 May 2023
Rating: 1/5
Desired resolution: I want the TV repaired or a suitable replacement.
Problem: Warranty refused for distorted screen
About: smart TV

Progress

Filed
Company notified
Company replied
Resolved

22 May 2023 Complaint filed and published
22 May 2023 Message from Bizzy: we notified Hisense about this complaint.

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