Skip to content
File a complaint
File a complaint

Hilton Hotels complaints

Hilton Hotels complaint: Unfair account suspension by Hilton fraud department

Open 287 views Hotels / Motels
File your Hilton Hotels complaint How does Complain.biz work?

Filed 17 May 2023 by Ryan

I was gifted some Hilton points from an acquaintance as a gift. However, the fraud department flagged those transactions as unauthorized and simply suspended my Hilton account

I’ve been a Hilton member for more than 7 years, and all my upcoming stays and accrued points have been wiped out. I can’t log into my account anymore and Hilton mentioned they have no records of my account at all

In short, fraud team has a very bad fraud system in place which has wrongly flagged my account as fraudulent. Additionally, fraud team has been very unresponsive and unhelpful in this entire situation

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Discussion

0 comments

No comments yet. Been through something similar with Hilton Hotels? Start the discussion above.

More Hilton Hotels complaints

View all 22

Wronged by Hilton Hotels too?
Make it sting!

Launch complaint