Hilton Hotels complaint: Hilton Resort Qatar – Injury

I am writing to express my utmost disappointment and frustration with the appalling experience I had at your Hilton Salwa Resort in Qatar. As a 70-year-old guest, I had a dangerous accident which could have resulted in much worse injuries, and I hold your resort fully responsible for the incident.

On May 05,2023, while staying at one of your rented apartments, the glass door suddenly collapsed and shattered, causing me to sustain a serious injury. I was rushed to the hospital by ambulance and received six stitches due to the deep cut caused by the broken glass. This incident has left me traumatized and in a great deal of pain, not to mention the financial burden of medical bills.

I am astounded that a brand such as Hilton, known for its quality and safety standards, would allow such a hazardous situation to occur. The glass door was clearly not up to standard, and its collapse could have resulted in even more severe consequences. The fact that this happened to me, a paying guest, is unacceptable and I demand that the necessary measures be taken to prevent such an incident from happening again.

I have always trusted Hilton to provide a safe and comfortable environment for its guests, but this incident has shattered that trust. I am expecting you to take immediate action and I would like to emphasize that I expect a fair compensation from Hilton that reflects the seriousness of this incident. This was not just a minor inconvenience, but a real health incident that could have even led to death. As a loyal customer of Hilton, I expect the company to demonstrate its care and concern for its guests by offering a compensation package that goes beyond just covering the medical expenses.

Thank you for your attention to this matter. I hope that you take this complaint seriously and take the necessary steps.