HelloFresh complaint: Awaiting Refund of £24.29
Filed 2 Dec 2022 by Pip
Spoke to Alan on Customer Service on Friday 25th November. Cancelled my HelloFresh order before money could be taken. Alan ed for me over the phone and by email that I would receive a refund of £24.29.
It is now 2nd December – and no refund of £24.29 has been received. Not only was I lied to, but I have also been scammed.
You set up a quiz on instagram offering 5 boxes for free, then you constantly call people trying to get them to sign up with a discount code of £24.29.
Luckily I didn’t fall for that and I cancelled everything before you took my payment.
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