My complaint:
My family needed a room on short notice because we worked all day and came home to no running water due to construction workers cutting our water line. We were made aware that there were only smoking rooms available, but given the short notice, I was okay accepting a smoking room. However, we were placed in a room that looked like it had not been cleaned in some time, and it smelled like an ashtray. We could get over the smell, but the filth was like nothing I’ve ever seen, and our family travels frequently. Dust covered the furniture, and it appeared that some white substance was splattered and dried all over the exterior of the refrigerator, bedside table, and headboards. There were also visible handprints all over the headboards. The desk was greasy, and the furniture was significantly stained. The remote and the informational cards were both sticky. I chose this hotel over the motel right down the street from my home and half the price because of the ratings, and I greatly regret it. When I called the front desk to tell them about the room, they said they would send the manager, but the attendant arrived with a key for the room next door. When I pointed out the dust, she replied, “that’s the part they don’t clean.” I was utterly stunned at the response and the fact that the manager couldn’t be bothered to address the situation. The new room smelled better and appeared somewhat cleaner, but after seeing the filth next door, I had to question the cleanliness of the new space. My daughter and I ended up taking a shower and leaving because we were so uncomfortable and dissatisfied with the lack of response from management. This place has tainted the Hilton name for us. It was a God-awful experience.
Suggested solution:
I want a full refund and the health department to investigate them. It’s an infection risk
