Grubhub complaint: Too many extra fees

Name: Too many extra fees
Item: Grubhub
Author: Todd

Open 21 Jul 2022 154 views Fast Food / Delivery

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Filed 21 Jul 2022 by Todd

Your order
Jul 15, 2022 6:05pm
Print receipt
Order 91361948-4012247
Nestle Pure Life 28 Pack
1
Nestle Pure Life 28 Pack

Bottle Deposit Fee
Adjusted (Missing item from order)
$19.58

$9.79
Items subtotal
$9.79
Service fee
$1.22
Sales tax
$0.24
Grubhub with Amazon Prime
Free delivery
Driver tip
Add extra tip$2.00
Bag fee
$0.10
Driver Benefits Fee
$2.00
Adjusted total
$15.35

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Case details

Status: Open
Company: Grubhub
Filed: 21 Jul 2022
Desired resolution: I saw the offer of one year Amazon Prime FREE delivery, and decided to try it. I ordered two, 12 packs of bottled water from the local 7-eleven. First problem; only one case delivered. Driver said store would make an adjustment, but I was forced to contact Grub Hub to get a credit. There should not have been any bag fee, as the cases of water were shrink-wrapped in plastic. No tip was added by me; this was done by store. This is not how a tip works! The store even added an extra tip! What is the Service Fee? What is a Driver Benefits Fee? This was not mentioned. Sales tax is not correct of $0.24 For a total cost of $9.79 I paid $15.35!!! A 50% premium for a case of water!!! I will not order again from Grub Hub. Their Free delivery is too expensive!!
Problem: Too many extra fees, item missing
About: grocery delivery
At stake: $15.35

Progress

Filed
Company notified
Company replied
Resolved

21 Jul 2022 Complaint filed and published
21 Jul 2022 Message from Bizzy: we notified Grubhub about this complaint.

See all 55 Grubhub complaints

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