Complaint: Lie to bout when card will arrive

on 30 December 2020 about Green Dot Bank in category Banks

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My complaint:

I’ve been told 2; different dates on when my card will arrive one was 1225 and of course I know mail want run on Xmas but they assured me my card will arrive on 1228 and here it is 1229 and no card it would not be a problem but they havey paycheck tied up and I need my money and it would not b a problem if they would help me transfer my money to another account but they want

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Justified complaint?

Suggested solution:

Make it able to transfer money in situations like this if cardholder gives permission

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