Green Dot Bank complaint: Holding Funds
Filed 26 Sep 2023 by Angela
Greendot card received a charge for the amount $77.99 from Digital River USA corp.
On my account and then refunded it back In minutes as of 09/17/2023. I finally was able to speak to a live person because the transaction made my account negative. Greendot representative charged a penny and deposited back today and I could see it in real time. I spoke to the manager and let her know that my account has been in the negative for a week and they stated due to an error in their system
and it will take up to 2 days before I see a positive on my account from a bank. The manager hung up on me and I kave never in my life seen a bank keep a customer account negative for a week. That’s disturbing to me and to hang up in my face! I’m totally outdone.
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