Great Northern complaint?

Do you have a dispute or a bad customer experience with Great Northern? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Great Northern customer services is on 0345 026 4700 and by email at customerservices@greatnorthernrail.com, and the contact page on the Great Northern website also offers live chat and an online form for complaints. Have your ticket details, the date and the train times ready, and use Delay Repay rather than a general enquiry for a delay claim.

Raise it through our complaint process as well, and we push your complaint out to Great Northern by email, social media and printed letters.

Great Northern Delay Repay claims are made through the Delay Repay section of the Great Northern website, and automatic Delay Repay is available for some tickets. The amount depends on how late you arrived and the ticket you held, so give the exact train you travelled on, the scheduled and actual arrival times, and a photo or reference of the ticket.

Keep screenshots of departure boards or app alerts that show the delay. If a claim is rejected, the reply normally gives the reason, and you can challenge it with that evidence.

To escalate a complaint within Great Northern, reply to its response and ask for the complaint to be reviewed under the complaints handling procedure published on the Great Northern website. Great Northern is run by Thameslink Southern Great Northern Limited, which has its registered office in London and also runs Thameslink, Southern and Gatwick Express, so letters and replies may carry that company name or the older GTR name.

Set out the journey, the ticket, what went wrong, what you have been told so far and the outcome you want, such as a refund or a Delay Repay payment. Keep each reply with its date and reference number.

Yes. Great Northern is on the Rail Ombudsman's list of service providers, so the Rail Ombudsman can look at unresolved complaints from Great Northern passengers in Britain. It generally expects Great Northern to have had the chance to put things right first, so keep a record of every contact and reply.

Start the case with us now and our trained AI coaches you as it moves: what to reply, when to push again and how to escalate if nothing happens.

Nothing has been reported about Great Northern here yet. Our research shows what typically goes wrong at commuter train operators: delays and cancellations, Delay Repay claims rejected or underpaid, refunds on unused tickets, penalty fares and disputed ticket checks, overcrowded or short trains, and assisted travel bookings that are not met.

Refund refused, or a penalty fare you dispute? Be the first to report it: your case opens the record for the next passenger on the same line.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Great Northern through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Great Northern can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.