Complaints timeline
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On this page you can see which complaints are submitted about the Great Western Railway.
Whatever your complaint about GWR is, follow the next three steps in order to have the best chance of resolving your complaint.
1. Click on our 'File GWR complaint' button.
2. Describe your complaint in detail, and suggest how GWR should resolve it.
3. Submit your complaint directly to GWR and mention that you posted your complaint on Complain.biz
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