GoPro complaint: Wrong order processed

Name: Wrong order processed
Item: GoPro
Author: Rekha

Open 16 Dec 2021 197 views Consumer Electronics

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Filed 16 Dec 2021 by Rekha

I had ordered Gopro Hero 10, and was charged for camera with accessories bundle. However, when I received the package it only included the camera and accessories were missing. I contacted customer care and initiated a return. Now I am getting the full refund.

Why should a customer be penalized for inefficiency of the ordering team??

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Case details

Status: Open
Company: GoPro
Filed: 16 Dec 2021
Desired resolution: I need the FULL refund of $656.85 that was charged to my credit card.
Problem: Bundle arrived without accessories
About: camera bundle
At stake: $656.85

Progress

Filed
Company notified
Company replied
Resolved

16 Dec 2021 Complaint filed and published
16 Dec 2021 Message from Bizzy: we notified GoPro about this complaint.

See all 16 GoPro complaints

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