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GoPro complaint: No response from Gopro promises out of pocket no refund

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Filed 23 Jun 2022 by eddie

Online I purchased Gopro thought that was the best option
When paying ed it would be £379 for one camera when pressed it took £909 and was going to send me to Gopro 10.
After four days of getting through eventually to Gopro they promised me faithfully once the items turn up they would then ask me to send one back and fully refund me the difference.
Day before scheduled delivery UPS apparently delivered it outside my door left no note but left it on the doorstep wonder why when I returned home and see my email it’s been delivered asked all neighbours and it was not picked up by any of them.

Since the 31st of May 2022 I have been trying to get hold of someone for a refund and resolve this matter so far no refund no completion no ring backs very little replies.

No telephone number to phone them no email address to contact them

I need to find out how I can take them to court I have copied all correspondence on various dates it’s now the 23rd of June 2022 and I’ve had no response just full of promises and apologies.

After searching the web I find out this is been going on for years with them the company like this should not be run with zero virtually zero communication when things like UPS deliver them day before and leave it on the doorstep with no note as well as them not coming back to you unless you’re sitting at home unemployed between the hours of nine and 6 pm GMT.

Please help me to try and get them to talk is driving me mad and £909 missing from my account but something haven’t even got.

GoPro complaint: No response from Gopro promises out of pocket no refund
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1 comment

  1. eddiehz

    I have now put it in the hands of the bank with all the evidence I have gathered as there has been no response from Gopro

    And UPS have promised me and promised me they have closed the case but can't give me information as I was not the sender.

    I asked him to send me an email stating you have closed the case so I can forward it on to Gopro

    This was two days ago it's now 26 June still have not received ation from UPS that they have closed the investigation.

    So summary Gopro never calling back never sending emails full of promises.

    UPS answer the telephone listen to your complaint promised to send things but don't.

    Both companies are bad I would never use them ever again apparently they are both getting bad reports for same and similar complaints

    Who the hell delivers parcels with electronic equipment inside them and leave them on the doorstep no note no leaving in specified area for parcels box at side of property bins as well and not even knocking at neighbours to ask very poor very bad

    Thank God someone pointed me in the direction to the bank and they was very helpful and they will Challenge them for me and return money to account until it's resolved thank God for Lloyds

    Reply

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