Goodwill Industries complaint: Unfair and probably illegal auction policy

Goodwill’s auction site is very competitive and you have to be on your toes to get a great bargain. They have many disclaimers about sales being final. They charge a handling fee, and the absolute highest shipping rate must be paid by the buyer. They sell art and antiques. These are things, that often go for way above market value. Every now and then I get a good bargain. Last month the great bargain was kept by the shipper because of alleged damage. I contacted Goodwill. I did not want a refund. I wanted the package. They ignored my request for them to help me with the claim and refunded my bank account the paltry amount I won the item for. They are not acting as a seller when they are the auction. Winning an item means value transfers to the winner. Its a situation unlike a sellerbuyer situation. They can not cancel the deal unless I agree.

They collect the insurance for my item they should have to pay the replacement value of that item. Since it is art that is what I had it sold for. They do not even have a human being to discuss this with.

They want the benifit of both sides of the deal it seems. They mark up items that they get for free, hold an auction and heaven forbid all those experts on payroll misses a valuable item and the bidder gets a great deal. Several times they cancelled a winning bid because they can not find the item I won. But this painting is the last straw. They did not even offer to deal with fed ex on my behalf because fed ex only wants to answer to them since they used my money to pay their shipping.