My complaint:
Approx 7pm 2-21-2022, iI approach the drive through window. At first the woman at the window I’m not sure of her name because she didn’t address it. while me and my husband were preparing our payment for a transaction on a food order. We were the only car in line during that time and it wasn’t crowded or busy and another lady came to the window who seemed like the manager, came to the window and told me to move out of the line now to remind you we haven’t paid for the food yet. The lady stated her judgement _ Since you don’t have your payment ready you need to move out of the line so i can serve the customer in back of you they have a big order and if you I don’t I will call the police. We didn’t say or do anything wrong at the time but when she threatened me with that I felt that it was a racial remark to scare me into not being served. So I went into the store and told her she was rude and I wanted to report her then she said I’m not going give you anything or serve you and she told me that if I reported her she wasn’t worried about it because she claimed she was right about what she told me. I asked her several times for her head manager, but she walked away from me.
Suggested solution:
Investigate the employers and manager and test the attitude. whenever a person acts too innocent or claim I dont know what you are talking about that shows that you are guilty of what the incident that happen and i would like for that particular person to be punished for what she has done and caused with the business because i've already told other customers how I was treated and that is bad for the resturant. I love Going to Golden Chick I have no problem with the store, it is just the people you deal with that make you feel unwelcome.