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GoBank complaint: Very Unprofessional Staff, Useless Assistance

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Filed 23 Apr 2022 by ANDRE

This was a complete waste of time and effort. It is now 6pm EST. Since 2pm I have been on the side of the road because GoBank’s customer service has been horrible. No rep has the ability to resolve the issue that I had. I was put on hold or had an initiated transfer and the rep never came back to the phone. I have screenshots and times Stamps. This is the worst experience I have ever had with any bank honestly. People do not listen to my needs, overtalk me, then simply hang up when I am frustrated with THEIR lack of understanding and professionalism. Furthermore, a dispute was filed on my card when I asked multiple times for the rep to wait because my card would be cut off. Now I cannot access my funds because again GoBank does not listen. This is shameful and I will never do business with them again

GoBank complaint: Very Unprofessional Staff, Useless Assistance
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