My complaint:
On Jan 12, 2021, I reported my card stolen during an armed robbery, losing my phone, my truck, my purse.. everything.i thought the money being on the card,and cancelling it before it was spent was a miracle. But I’ve come to realize that the robbery didn’t steal my money, GoBank has stolen my money. When I reported it stolen, I was asked to pay $15 for expedited shipping using ups ground, in 3 business days. No tracking number was given even though I asked for it. The card never came. They reissued another, waived the fee again no replacement card. They say we will try again fedex this time,no replacement card arrived. my rent money was on that card, now I’ve been turned over for eviction which is an additional 500 on my rent and late fee, a week from rent being due again! They could care less! The latest stall tactic is to now try and send a replacement card through the usps in 7-10 business days, with a fake tracking number that isn’t tracking at all, and I am livid!! Is there no recourse for scammers like this?? How can walmart sell these cards to their customers surely keeping up with the bad reviews and complaints? GoBank has set me on a course for homelessness. Now I have no transportation to get to work, so I’ll lose my job soon. I can’t pay utilities and it’s winter. I don’t know what I’m going to do and GoBanks only solution is to lie and pretend they are shipping all of these replacement cards through all of these reliable shipping companies and none of them get delivered?!
I call BULLSHIT. They just take hard working people’s money and swindle it from you. This company should get negative stars. SHUT DOWN GOBANK by Green Dot!!!
Suggested solution:
Wire or bank transfer the funds to immediately,with interest, and refunding any shipping costs and since this was all deliberate and calculated on their part, the $500 reimbursed that I now owe the landlord for not paying my rent. A criminal investigation into the corporate leaders who sanction rather than remedy this very common problem that is undoubtedly well known, highly unethical and undoubtedly criminal business model for this company. A complete reversal of policy change andor a class action lawsuit that wi show them a thing or two