GO2bank complaint: Canceled Transaction

On August 30,2022 I canceled an order with Amazon for the amount of $62.48.According to Go2Bank when Amazon did the pre-authorization to make sure the funds were in my account to pay for my items at time of shipping they placed a hold on them reserving that amount for themselves so they would know the funds would be there when they shipped. I have been told relentlessly to contact the merchant to have the hold removed and when they did the funds would be back in my available balance. Since Amazon has ed the funds were released on August 30, 2022. The pending transaction in the amount of $62.48 has left my online account as a charge altogether. When I contacted Go2Bank today armed with the ation from Amazon in hand the chat associate told me the pending transaction was still on my account and they knew about a problem with missing transactions and it would be back on my side of things in a few hours and despite what I’ve been told everyday since August 30 it doesn’t matter if the funds were released or when. Their system won’t go back on that transaction to see if it has went through, was canceled with the hold remaining, or canceled with release until September 7. The situation doesn’t matter it can’t be overridden for any reason by anyone. I suffered a heart attack less then a week ago and I’ve needed these funds to purchase medication for my heart all of which Go2Bank chat employees has been notified of. Encouraging me to contact the merchant to have the funds released so I could have them back causing me to undergo that much more stress that I was to be avoiding at almost any cost considering it was a stress induced heart attack. Then I thought today the funds would finally be credited back to my account and I was going to finally be able to purchase the medication. Instead I found out that I was purposely sent on a wild goose case. I have requested any other means of contacting a manager other then phone because I live in a rural community and I don’t have phone service available but I’m told thees no other possible way. When I select email from the customer support selection I have never received any type of response whatever so its a waste of time. I’m absolutely more than upset.