GO2bank complaint: I can’t access my own money!

I noticed a charge on my account that I did not authorize on the 24th. I called Go2Bank and told them, and asked for the name of the company. I told them then that I didn’t want them to stop or freeze my card until I did some investigating to see who this was and how they got my card number. I found that this was a fraudulent company on the 26th, and then noticed that they had locked my account. I called them on August 29th at 12:06 on my lunch break and told them if I ordered a new card I needed to be sure that I’d be able to access my funds using a cash pick up at Walmart. My 1st call lasted 29 mins and was told she had to transfer me to have my card unlocked. They transferred me, and I was hung up on. I called back at 12:37 pm and they unlocked my card and again advised me that I could do cash pick up when my check arrived. they told me yes, and I disconnected. The following day, the 30th, my check hit and on my lunch break, I ran to Walmart and called them from the parking lot at 12:10 pm. My 1st call was disconnected after 1 min and 52 secs. I called back at 12:12 and that second call lasted 2 mins and 41 seconds before I was hung up on again. I called back at 12:15 and finally got someone who told me that my card was reported as damaged so they were unable to grant me a cash pick up. I told them that the rep I’d talked to the day before assured me that I could and I wouldn’t have enough gas to get home if I couldn’t have my money. I demand a supervisor to reiterated that because they claimed my card was damaged (which it wasn’t. I still have it and it’s fully in tact) and therefore they couldn’t grant me a cash pick up. When I spoke to the supervisor he told me that the card I had would still work until my new card arrived. I ran inside Walmart to check this theory, but they had a $300 limit. I left and went to another ATM and was able to take $200 more before I got an error message that I’d reached my ATM limit for the day. I’d never encountered that before either. So I ended up being hung up on again so I called back at 12:31 and was immediately hung up on, so I called back a 5th time at 12:31 and they advised me that my card was still in working order. I went home and my internet company texted me that my wifi bill was denied because my card was lost or stolen. The next day I went to use my card, and it wouldn’t work. Every ATM said my card was lost or stolen. So I called back on August 31st at 6:45 pm and told them that my card wasn’t working and the supervisor I’d spoken to, lied to me. The person I spoke with told me she was going to forward me to a supervisor who told me that there was no way for them to grant me a cash pick up, and there was nothing I could do until my new card arrived. I told this rep that this was unacceptable and I needed a supervisor AGAIN. They put me through to a supervisor who told me he couldn’t help me, but that if I called back in 24 hours, I could request that my card be expedited so I could receive my card in 3 days instead of 2 weeks. I asked this supervisor if the next rep was going to be able to do this for me, or if I’d have to wrestle with someone to make it happen again. He said any agent could help me. I called in today 91 at 7:05 pm. I told them that I needed to have my card expedited and the supervisor I’d spoken to the day before said anyone could do this for me. They reviewed my account, put me on hold, and came back saying that because my card was issued as lost or stolen this is why my old card is no longer working, and because my card request had already been processed, they couldn’t expedite a new card for me, but they’d transfer me to a supervisor. They transferred me and a woman answered and asked how she could help me. I didn’t even get through my 1st sentence before she slammed me on hold and left me there for nearly 20 mins before hanging up on me AGAIN. I called back at 7:41 and spoke to a rep who said she’d order me an expedited card that would be delivered in 3 days. I agreed and hung up after another 17 mins and 7 seconds on the phone. I hung up and had to take my daughter somewhere. While I was gone, go2bank called me. Rather then calling back, I used the chat option and spoke to someone named Ahtkin or something like that. He asked how he could help, and that he was there to assist me. So I tell him someone was trying to call me and I needed to know why. He told me he didn’t know why they’d call me and that my card was scheduled to be delivered on the 8th. I told him the last rep had told me she was expediting a card for me and he told me that I’d have my new card in 3 days, on the 6th. He said no, it wasn’t being expedited so I became upset and started briefing him about how much I’ve had to call and fight with go2bank, and he quit responding for nearly 30 mins. I continually messaged and took screenshots along the way to show how he refused to respond. After roughly 35 minutes he disconnected the chat. Now I have no money, and no way to access my money and it’s mine!!! My employer verified that this account belongs to me by setting up my direct deposit. Why do I need to continuously go through just because I want access to my own funds. So, I’m trapped. I’ve already complained with the better business bureau and the comptroller because they will not get away with this. I went this rectified right away. I’m taking my money, and leaving go2bank for certain after these last 4 days.