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GO2bank complaint: Can not access my funds on a fixed income

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Filed 29 Aug 2023 by Jeanne

On July 27th Go2 fraud department gets a hold of me and says they are putting a hold on my account due to suspicious activity. Now I haven’t even received my card from them yet and they knew this cus they track them. Didn’t receive my card til 8-3-2023. Then I check my account on line and there is no money in it when they seen they made a mistake and lifted the hold they hurried up and put it back on they sd i would get a provisiinal credit in 20 business days but they didn’t . Then I had a SSI deposit for 401.00 deposited yesterday in the 28th and now the new debit card they sent me doesn’t work .I had another SSA deposit today for 530.00 and still no access to my funds. .money has been stolen out of my account the debit cards are useless.the call center us very rude , they lie abd laugh at the callers.were lifted in hold for hours and hung upon repeatedly. Today I still don’t have access to my money but they do. They supposedly sent me a new card out today and charge me to expedite it 24.00 please help I’m being edvicted from my apt cus I can’t pay rent. They have last months and now this month SSI and SSA deposit. Please help me and Thank you

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