GO2bank complaint: holding money hostage

My husband recently died and he had an account with Go2Bank. As his surviving spouse I am his legal heir. I was told on 7/16/23 that I needed to provide a death certificate and a copy of my ID in order to close his account and get the remaining monies (approximately $100). On 7/19/23, I sent those documents along with a letter detailing the request, a copy of his ID, and a copy of the card linked to the account. No response was received except that someone mailed me back the death certificate noting that it had been received by them on 7/26/23. I heard nothing else and was never contacted to advise that anything was missing.
I waited and waited for the check and, finally on 8/28/23, I called the customer service line check the status. It was almost impossible to get through to a live person and the automated service hung up on me multiple times. Finally I got through to someone and after about 15 minutes of checking, was told I should send them the same documents I had already sent even though she referenced them in the file so I know they were received. When I spoke to a supervisor, all of a sudden there were several more documents that were needed. Some of the newly requested documents were things that I have never heard of so I started asking questions about them. I was told I’ve already told you multiple times. Don’t ask any more questions. When I asked to speak with someone above her, I was told they were the highest person working and I would have to call back.

It sounds like a way for this company to just keep delaying until I get so frustrated that I just give up and they get to keep the money. This is EXTREMELY poor customer service and I will never recommend them.