GO2bank complaint: Horrible Customer Service

Name: Horrible Customer Service
Item: GO2bank
Rating: 1
Author: Delonzo

Open 16 Sep 2023 76 views Banks

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Filed 16 Sep 2023 by Delonzo

Every customer service agent disconnect the call as if they have caller ID. They talk to you disrespectfully and breaks policy. They won’t resolve issue and has went as far as denying any claim without investigation.

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Case details

Status: Open
Company: GO2bank
Filed: 16 Sep 2023
Rating: 1/5
Desired resolution: Hear my concern, thoroughly investigate claims, hold call center representatives accountable. Terminate their employment when they are rude, disrespectful, and break policy.
Problem: Agents hang up and deny claims

Progress

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Company notified
Company replied
Resolved

16 Sep 2023 Complaint filed and published
16 Sep 2023 Message from Bizzy: we notified GO2bank about this complaint.

See all 303 GO2bank complaints

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