GLS complaint: Lost Package

Name: Lost Package
Item: GLS
Rating: 1
Author: Jody

Open 30 Jun 2023 133 views Parcel Couriers

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Filed 30 Jun 2023 by Jody

My package is lost and customer service will not answer the phone. In addition their chat feature didn’t help either. Since the Customer Service will not answer the phone I can’t even file a complaint. The last time I tried to call I was on hold for over 2 hours. I finally gave up and tried to call again the next day and was on hold for over an hour.

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Case details

Status: Open
Company: GLS
Filed: 30 Jun 2023
Rating: 1/5
Desired resolution: Refund my purchase which was never delivered.
Problem: Package lost, customer service unreachable
About: parcel

Progress

Filed
Company notified
Company replied
Resolved

30 Jun 2023 Complaint filed and published
30 Jun 2023 Message from Bizzy: we notified GLS about this complaint.

See all 3 GLS complaints

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