Giant Food Stores complaint: Racism bad customer service

Complaint from FAAS06 reported on 05 February 2023 about Giant Food Stores

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My complaint:

242023 at 1:02pm I went to buy turkey wings and I noticed the sell by date was the next day and I went to the manager of the meat department for a manager’s special marked do since that is usually what happens when products are close to the sell by date he rudely responded to me that he won’t that is it at his discretion that he won’t mark them down that they would sale. But I was confused because about 2 months ago the same thing happened but this time I was there on the actual sell by date and the same manager snatched the meat out of my hand when I brought it to his attention and said he can’t sale it. And proceeded to help a Caucasian women and hand her meats that were marked down. So after I got this response I looked for a store manager and explained to him what happened and he walked me back to the meat department manager and repeated the same thing with arrogance. I then asked what if those particular items don’t sell by tomorrow he then said he will give them to the food bank which made absolutely no sense since I was there willingly to pay he would rather give them away for free than give me a discount after a few minutes of going back and for and intervention of the store manager he marked the items down by 33%. I believe I was treated unfairly and in such a many because of the color of my skin.

Suggested solution:

I think the meat department manager needs to be retrained

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