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GFL Environmental complaint: Trash not picked up for weeks

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Filed 28 Jun 2021 by Lisa

On Friday, 6-18-21 trash not picked up. GFL closed on Saturday, Called Monday spoke wrep Carmaya. She had to contact route supervisor John. Trash was picked up. On Friday, 6-25, No TRASH PICK UP AGAIN!! Called same day, spoke with Lori was told was I sure well if the neighbors trash cans are back at their garages mine was DEFINITELY MISSED!! Will have to get in touch wJohn. AGAIN!! Asked to have John contact me, well that was wasted, because he never called!! Called corporate in Canada, spoke with a clerk and was told to call North american HQ in North Carolina. Spoke with a nice lady named Tonya!! She couldn’t even look at my account. She stated she would send ANOTHER e mail to Supervisor SueThen I was told the would send someone out, then Saturday came, trash still at road. Then Monday,still no pick up, called again , spoke with Lori again, then on Tuesday, spoke with Lori again., I was told will get in on the regular day, Friday. So now, last Friday came went along with the rain and still no trash pick up. Today is Monday the 28!! Spoke with Carmaya again, well all she can do is get in touch wJohn, and supervisor Sue wouldn’t even get on the phone!!
New name should be GFL JOKE!!

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1 comment

  1. oaksk

    Just to let you know..... trash was picked up!! Not sure what next week will bring, but..........and also not sure which complaint, to complain.biz or calls to CEO voice mail in Canada...... but 2 weeks trash is gone!!!

    Reply

Wronged by GFL Environmental too?
Make it sting!