GFL Environmental complaint: Missed garbage pickup

Hello
I’m writing this email to inform you that my garbage pickup was missed this week Thursday, there were no opps note stating why it was missed. I called GFL and the customer service rep advised to leave the garbage out and he will get back to me via phone after speaking to his supervisor and it could take up to 24 hrs.

I did say that i don’t want to leave the garbage out all night because of raccoons ripping them
Off often in the neighbourhood and that im pregnant 8 months plus have little
Kids, He still advised to leave it out and will call me once he hears from his supervisor.

And the next morning no surprise that my garbage was ripped by raccoons and it took me more than an hr to clean up, i end up hurting my back being 8 months pregnant i cant bent down as i have severe swelling in my legs

GFL guy then emails me saying that they send the truck today at 1:30 and there was no garbage. I emailed him back saying that i had put the garbage back in due to racoons ripping it. And that he was suppose to call me ahead of time.

I cant have 6 bags in my garage for next cycle which is in 2 weeks.

I Hope you can solve this issue

Thank you so much