GFL Environmental complaint: Missed garbage collection

Did not pick my garbage bags from the last cycle, they failed to call back regarding this.
Customer service Tristan Trottier advised to leave the bags outside, i spoke to him about my concern leaving bags overnight means Racoons will rip them off, and thats what happened the next morning. It took me 1.5 hrs to clean, being 8 months pregnant then, i ended up hurting my back
I cleaned up and brought the bags inside waiting for Tristan to call me as he indicated over the phone he will call me once he hears from his supervisor as to when they will be sending the truck to pick up the garbage. Never got a call back, instead he emailed me saying they already sent a truck. Did not call me to let me know the time etc as he indicated during the initial call.
I dont check my emails during the day specially when
I am at work.

Today i called him to say that i will be placing 5-6 bags tomorrow. First of all he was very rude on the call, raising his voice. He refused to give his supervisor full name email or phone number saying its against the policy.

I will have 5 bags 3 from last cycle and 2’from this week, Tristan stated GFL will not pick any additional bags except 3

Tristan also mentioned that its not GFL fault that garbage was missed. Even-though garbage was put out on time and they still missed it.

Being 8.5 months pregnant i cant take additional bags to the dumpster, plus i don’t have a big van or truck.

I am hoping some one can call me and resolve this issue ASAP