My complaint:
I bought a new Ge washer from Lowe’s at Wise, Va the 12 day of March, 2022. We brought it home and installed it. The first two weeks we had a problem with the washer ‘walking the floor’ while washing, but we finally got that problem solved by leveling it. After that we could not get the washer to fill, so can not do laundry. I called GE and they addressed my concern that they would have a repairman out the following week, he did not show until a week after the appointment. He was very courteous, and determined that the washer needed a new main control and switches for the unit. Two weeks later he showed up and put the switches on the unit, telling me that should take care of my problem. I had to call him back and tell him that the water still would not fill, so he told me that he would order another part and put it on. He did that the following week, and assured me that the washer was working fine. I put in a load of clothes and the water would not even fill into the tub, it ran straight through. I called him again and he said that he would contact the company and see what they said. He called me back and said that the part I need was ordered and he would be back on Thursday,May 5 to put the part on. I was unable to be home at the time he called on the 5th, so he said there was a possibility that he could do it on Monday the 9th since he would be in the nearby area, if not he would be back Thursday the 12th to fix it. He has not shown up or called. It has been 7 weeks since I have been able to do laundry in my brand new washer. I am very disappointed and upset over this. I called GE and the representative that I talked with was not very helpful, so I asked to speak with the manager, who was conveniently not in the office.
Suggested solution:
I want my New washer that is apparently a piece of junk fixed. If they can't fix it I want a new one in its place. Good money was paid for this appliance and I feel that I should be able to use it, instead of having to look at it. I like the feel of wearing clean clothes.
