When filing an auto claim on 12302020 I had nothing but problems from the start. I was not given instructions on how to go about repairing my car. My claims adjuster Brian Thomas failed to contact me, if I hadn’t called in to ask what I should do next I am sure this claim would still be on going. I was told I could take my car anywhere and wasted my time being refused by multiple shops saying I had to go to someone who works with Geico. Thank GOD a shop was able to refer me somewhere that I could work with as Geico never did. I was able to get my car in and the shop started to work on my vehicle, after 4 days of not hearing anything I called the shop for an updated as I was originally told it would only take 5 days to repair, to find out I had to call my claims adjuster and as told me vehicle was a total loss. As someone who works for insurance I would never make my client to be the one to initial contact every time. Being updated through out the process is the bare minimum I expect when dealing a claim. After hearing it was a total loss I had to call back multiple times to get the correct documents to turn into my loan company. Staff was so unprofessional as they constantly did not send something when they said they would or they would send something completely different then they asked. I have never had a good relationship with this company being customer service was never what it should have been. The entire claim process ed that I would switch companies and never refer any one to Geico. VERY UNHAPPY CUSTOMER WOULD RATE NEGAITVE STARS
Contact me on my email or via cell phone and explain why customer service sucked so much. After all the money I spent with Geico I expected more. A refund of my deductible andor knowing that the issues will be address with better training or staff would be nice.