My complaint:
You crashed your car and totaled it. It can’t be fixed, it needs to be replaced. Your insurance company has offered you a check to buy a new car. The check is for $10,000. However, when you go to buy a car, you realize that buying your car again–a car that’s the same model and year, and with the same amount of miles on it–will cost you $12,000.
Suggested solution:
Reimbursement of 2,000
