Gaviscon complaint?

Do you have a dispute or a bad customer experience with Gaviscon? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Gaviscon customer service in the UK is run by RB UK Commercial Limited, a Reckitt company: call 0333 2005 345, or send a message through the Contact Us page on the Gaviscon UK website, linked in the contact details above, where you can choose complaint, question or comment. Keep the pack to hand, because consumer relations usually asks for the product name, the batch or lot number and the expiry date printed on it, and where you bought it.

Leaking bottle or broken seal to report? Start your complaint here as well, and we push it out to Reckitt by email, social media and printed letters.

If you think Gaviscon has caused a side effect, speak to a pharmacist or doctor before taking any more, or call the emergency services if symptoms are severe; for a baby given Gaviscon Infant, speak to a pharmacist, doctor or health visitor. Keep the pack and the leaflet, and write down the product, the dose, the times and what happened.

Once you have had medical advice, tell the Gaviscon consumer relations team on 0333 2005 345, giving the batch number and expiry date from the pack, and ask for a reference number.

Side effect to report and unsure how to set it out? We help you write the complaint in minutes, with the batch details, the dates and the medical advice in order.

If a Gaviscon liquid, tablet or sachet tastes, smells or looks different from usual, or a bottle has leaked or a seal is broken, do not use it until you have checked. Compare the pack with the one you normally buy, because Original, Double Action and Advance come in different formulations and flavours, then photograph the product, the batch number and the expiry date, and keep the receipt.

Report it to the Gaviscon consumer relations team with those details and the name of the shop or pharmacy. For a refund or replacement of a faulty product, the shop or pharmacy that sold it is usually the place to ask, under its own policy and your rights under the Consumer Rights Act.

Faulty bottle and the shop unsure what to do? Raise it through our complaint process: our trained AI opens a case and keeps coaching you on what to send Reckitt next.

Gaviscon is made by the consumer health group Reckitt; in the UK, the Gaviscon website and consumer relations are run by RB UK Commercial Limited of Slough, a Reckitt company. The UK range covers Gaviscon Original, Double Action, Advance and Gaviscon Infant, and the same site also sells Guardium acid reflux tablets. Gaviscon has been sold in the UK since 1970, and its main ingredient, sodium alginate from seaweed, forms a protective raft over the stomach contents.

For a complaint about a Gaviscon product bought in the UK, RB UK Commercial Limited is the company to name.

Nothing has been reported about Gaviscon here yet. Our research shows what typically goes wrong at over-the-counter indigestion remedies: bottles that leak or arrive with a broken seal, liquid that has thickened or tastes different, side effects people want to report, confusion between products and strengths, and refunds for a faulty pack.

Liquid in your bottle thicker or stranger-tasting than usual? Be the first to report it: your report starts the record other Gaviscon buyers check when a bottle seems off.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Gaviscon through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Gaviscon can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.