While Frontier offers various telecommunications services, complaint data from our community has highlighted several recurring issues often experienced by customers. Common complaints include delays in service resolution, disrespectful or unhelpful customer service staff, and difficulties in reaching a manager to escalate issues. Additionally, customers have expressed frustrations over unexpected router fees and perceived false advertising regarding service terms and conditions.
To avoid these issues, we strongly recommend customers to thoroughly review the service terms before signing up, keep detailed records of all interactions, and insist on speaking to a manager early if initial customer service interactions are unsatisfactory. Documenting issues with evidence such as screen captures or written records can also be valuable when seeking resolution.
Do you have a dispute or had a bad customer experience with Frontier? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Frontier.
Our sentiment meter has detected that Frontier complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Frontier, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
We have received 0 complaints about Frontier over the last 12 months. The graph below shows a monthly breakdown.
Curious about Frontier's track record in addressing complaints within the Telecom category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Frontier. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Frontier by calling 1-800-921-8101. If you want to reach out to Frontier through their own website, you can use their contact form.
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Helpful experiences shared by verified Frontier customers. Search, discuss and connect with other people in our community.
Complaint from DejaDejon2 on 30 July 2023 about Frontier.
Me n my husband been here for 2days trying to get to Houston Texas,to be in his brother wedding on 7/29/23,on 7/28/23,the young lady closed the door at 7:05,heard us knocking,she came back 10 minutes later,and wouldn't let them know... Read more
Complaint from shicketa on 28 April 2021 about Frontier.
On March 17,2021 I received my stimulus check and decided to book a family trip to Disney world. I never was able to afford to take my children anywhere so I was extremely excited about this trip. I never... Read more
Complaint from Jackrob620 on 09 December 2019 about Frontier.
Paying 10month for a router that I do not have, never had and refused Read more
Complaint from axott on 17 June 2019 about Frontier.
Frontier's site shows my location and when I signed up they then told me cost was 59.99 for lowest rate and next step up was 90.00! and no these were general discounts Read more
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