Fortnite complaint?

Do you have a dispute or a bad customer experience with Fortnite? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 29 Fortnite complaints we received.

Fortnite is made by Epic Games, and there is no phone number for Fortnite support: all help runs through the Epic Games help center on the official Epic Games website, where you sign in with your Epic account and open a ticket, and through the report and feedback options inside the game. Be careful with any Fortnite or Epic Games support number you find through a search: those are frequently scams that ask for your login details or payment information. Keep your Epic account email, your platform (PC, PlayStation, Xbox, Switch or mobile) and screenshots of the problem ready.

Locked out of your Epic account, or paid for V-Bucks that never landed? Start your complaint on our website: we open a case and keep coaching you after you file, on what to reply, when to push and how to escalate.

Where you bought it decides who refunds it. V-Bucks and items bought through the PlayStation Store, Xbox, the Nintendo eShop or a mobile app store are refunded by that store, not by Epic. For purchases made directly through Epic, the return feature inside the game lets you return certain cosmetic items a limited number of times, and the Epic Games help center handles everything else, including charges you did not authorize. Check the purchase history in your Epic account first, change your password and turn on two-factor authentication if you suspect someone else has been buying, and contact your bank as well if your card was used without permission. In the US, the Federal Trade Commission has also run a refund program over the way Fortnite handled purchases; its official website explains who qualifies.

Refund refused? Describe the purchase, the platform and the date in your complaint here and other players hit by the same unapproved charges can back your case up with their own purchase histories.

For a hacked account, use the account recovery option in the Epic Games help center as soon as possible, and have details ready that prove it is yours: the original email, the creation date, the platforms you linked and any purchase receipts. For a ban, the help center is also the only appeal route; ask which rule you are said to have broken and state your side once, with dates and evidence. Never share login codes or passwords with anyone who contacts you claiming to be from Epic.

If the appeal goes nowhere, describe the timeline in your complaint here: we use it to put your case in front of Epic Games.

Fortnite has parental controls that let you require a PIN for purchases, receive playtime reports and restrict voice and text chat, and the platform your child plays on (PlayStation, Xbox, Nintendo, Apple, Google or Microsoft) has its own family controls for spending limits. Set both, keep payment methods off the account where possible and review the purchase history regularly. Epic also uses restricted accounts for younger players that keep certain features switched off until a parent gives permission.

If your child still ended up with charges you never approved, the same refund route applies, and a complaint here helps us bring the case to the attention of Epic Games.

No. Epic Games has said that free V-Bucks do not exist and that sites offering them are not real. They usually ask for your account name or password and a 'human verification' step, and can end with a stolen account or purchases made in your name.

So far consumers reported 29 complaints about Fortnite here, with an average rating of 2.1 out of 5. The most common themes: glitches and stuttering movement during matches, high ping and server trouble, doubts about whether matchmaking is fair, and worries from parents about how much the game pulls young players away from school and friends.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Fortnite through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Fortnite can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.