My complaint:
Tonight, 12-31-23 at 9:30pm, I went to the food lion in prince george to pick up a few items. I found 2 bottles of prosecco in the refrigerated section marked $9.99, and I put them in my cart. I went to the shelf and took another bottle. I saw the label on the shelf marked $14.99. When I was finished shopping, I went to the self checkout register and immediately asked the white cashier for a manager. I told her why, and she pointed to a black woman saying she was the manager. She told the black woman what I found, and the black woman made me take her to the wine section to explain and show her what I found. While we were walking away the white girl said people put stuff in the wrong places. After I showed and explained to the black woman what I found, she parroted what the white girl said. I told her to honor the price that I found and the black woman refused. I took her name, shirley. I called the store to ask for the white girls name, and the woman on the phone asked why, and I told her I’m going to complain about her. After a long pause, the woman on the phone said Claire. I hung up. When I find items marked a certain price, that price needs to be honored and your workers failed. I expect you will remedy this issue.
Suggested solution:
Honor the marked price of the item.
