Floor & Decor complaint?

Do you have a dispute or a bad customer experience with Floor & Decor? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Floor & Decor customer care number is 877-675-0002, and the customer care email is customercare@flooranddecor.com. For an order placed in a store, the store where you ordered is usually the quickest route; for a website order, customer care handles changes, cancellations and delivery questions. Have your order or receipt number and the product SKU ready.

An order, a delivery or a refund to sort out? Report it here and we push it out to Floor & Decor by email, social media and printed letters.

Floor & Decor accepts returns within 90 days of purchase with a valid receipt; after 90 days, or without a receipt, a return is at the company's discretion. Bring the receipt and the boxes, and check that the lot numbers match the receipt, because tile and stone are sold by batch. A refund normally goes back to the original payment method, so keep the return receipt and check your statement for the credit.

Refund not showing after the return was processed? Raise it through our complaint process: our trained AI opens a case for you and keeps advising: what to send Floor & Decor, when to push again and how to escalate.

Floor & Decor's corporate headquarters is in Atlanta, Georgia, and the route above a store is customer care on 877-675-0002 or customercare@flooranddecor.com. Put the complaint in writing with your order number, the store, the dates and what you want done, ask for a case or reference number, and ask for the case to be passed to a manager if the first answer does not settle it.

The Floor & Decor credit card is issued by Synchrony Bank, so statements, payments, interest and promotional financing are handled by Synchrony, while products, orders and returns stay with Floor & Decor. Synchrony's contact details are on the back of the card and on each statement.

If you return something bought on the card, keep the return receipt and check that the credit reaches your card account on the next statement.

Nothing has been reported about Floor & Decor here yet. Our research shows what typically goes wrong at flooring retailers: deliveries that arrive damaged, short or in a different shade or batch, returns of leftover boxes, refunds that are slow to reach the card, special orders that arrive late, installation work that needs redoing, and store card promotions that end in interest charges.

Received a damaged delivery or tile from a mismatched batch? Be the first to report it: your case opens the record for the next homeowner ordering from Floor & Decor.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Floor & Decor through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Floor & Decor can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.