First Watch complaint?

Do you have a dispute or a bad customer experience with First Watch? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

First Watch customer service runs through the web form on the contact page of the First Watch website, linked in the contact details above, which takes guest feedback, refund requests and gift card questions. Give the restaurant, the date and time of your visit or the order number, and attach a photo of the receipt or the order confirmation where you can. Keep a copy of what you sent and note the date.

Start your complaint here at the same time, and we push it out to First Watch by email, social media and printed letters.

To get a refund from First Watch, send a refund request through the web form on the First Watch contact page with the order number, the restaurant, the date, the amount charged and what was wrong or missing. For an app or online order, attach the order confirmation and a photo of what you received; for a dine-in visit, attach the receipt. If you ordered through a delivery app rather than from First Watch itself, the refund usually runs through that app, since it took the payment.

Charged in full for an order that came incomplete? We help you write the refund request in minutes through our complaint process, drawing on thousands of complaint letters that actually worked.

To complain to First Watch corporate, write to the head office in Bradenton, Florida; the full address is in the contact details at the top of this page. Give the restaurant, the date and time of the visit, the order or receipt number, what went wrong and the outcome you want, such as a refund or a corrected charge. Some First Watch restaurants are franchise-owned, so name the location clearly and ask head office to pass the complaint on if it belongs to the franchise owner.

Open a case with us as well: our trained AI keeps coaching you on what to send head office next and when to push again.

For a First Watch gift card problem, such as a balance that is wrong or a card that will not load, send a gift card question through the web form on the First Watch contact page. Give the card number, where and when the card was bought, the amount loaded and what happens when you try to use it, and attach a photo of the card and the proof of purchase.

If the card was bought from another retailer, keep that receipt as well, because it shows the date and the amount paid. Do not throw the card away until the balance is sorted out.

Nothing has been reported about First Watch here yet. Our research shows what typically goes wrong at daytime restaurant chains: long waits at weekend peaks, app and online orders that come out incomplete or wrong, slow refunds for those orders, gift card balances that do not load, and complaints that bounce between a franchise-owned restaurant and head office.

Picked up a brunch order with half of it missing? Be the first to report it: your case opens the record for the next First Watch diner with the same order problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of First Watch through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with First Watch can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.