Here’s a new one…package passed thru town without being offloaded. Ended up 150 miles away on the expected delivery day. Put into WX DELAY status and has sat there 3 days. Talked to customer support and all they did was read the tracking updates to me that I can see online. Oh, and said sorry. That helps alot. No one would get involved and intervene. Their mindset…it’s like a turd. Just leave it alone and it will work itself out.
Customer support should have taken ownership of the solution to the problem and contacted the facility holding my package in Nivrvana. But alas, NO!