FastSpring complaint?

Do you have a dispute or a bad customer experience with FastSpring? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

FastSpring handles buyer questions through its Buyer Support pages, linked in the contact details above, which offer a Question a Charge lookup, an AI assistant and a support case form; you can also email support@fastspring.com. The assistant is automated rather than live chat. Have the order reference from your FastSpring email, the email address used at checkout, the statement line and the amount ready.

Charged by FSPRG for software you do not recognize? Start your complaint here too, and we take it to FastSpring by email, social media and printed letters.

FSPRG and Bright Market LLC both point to FastSpring: Bright Market, LLC is the legal name of FastSpring, which sells software, apps and online services on behalf of other companies as their authorized reseller. FastSpring's own help lists FastSpring, FSPRG, FS*Company Name and FSPRG*Company Name as statement lines, where the name after the star is the business you bought from. A small charge of about 1 US dollar or 1 euro is usually a temporary card check that clears.

To identify a larger charge, search your email for FastSpring or the seller's name near the charge date, or use the Question a Charge lookup on the FastSpring Buyer Support pages. If nobody in your household made the purchase, report it to FastSpring and to the bank that issued your card.

FastSpring says it cannot issue refunds directly, so a FastSpring refund starts with the seller: ask the company whose product you bought, quoting the order reference from your FastSpring email. The FastSpring refund instructions then send you to its own support team when the seller has not answered within 2 business days. Keep the order email, the date of every request and the reason the product did not work or was not wanted.

Refund refused on software that never worked for you? We help you write the complaint in minutes through our complaint process, with the order, the dates and the seller's replies set out in order.

To cancel a subscription billed by FastSpring, cancel it in your account with the seller where the seller offers that, or send the cancellation to FastSpring at support@fastspring.com or through the FastSpring Buyer Support pages, quoting the order reference. Keep the confirmation and the date you cancelled, because a renewal charged after that date is the evidence for a refund.

Billed again after you cancelled? Open a case with us: our trained AI keeps coaching you on what to send FastSpring and when to push again.

Nothing has been reported about FastSpring here yet. Our research shows what typically goes wrong at software resellers that act as merchant of record: statement lines buyers cannot match to a product, trials that turn into subscriptions, renewals charged after cancelling, refund requests passed between the seller and the reseller, and small card checks mistaken for real charges.

Found a FastSpring renewal you never meant to keep? Be the first to report it: your case opens the record for the next FastSpring buyer looking up the same charge.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of FastSpring through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with FastSpring can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.