Family Dollar complaint: rude manager and staff not answering phones
Filed 20 Sep 2021 by Beverly
Staff refuse to answer phones at night. The last two Sunday nights I’ve called for four hours from 5 to 9 or 10, then they will let it ring 20 or more times, then pick up and hang up without a word. I spoke to the manager, and she claims they are busy that entire time, yet they have time to play hang up game. No store is that busy. I’ve gone there during these times and other times of the night. Many times, staff is goofing off with friends or customers they know, talkingtexting on personal phones, and often smoking in front of the entrance to the building. No wonder they have no time for answering phones! Manager says I have no business calling at night when they are busy. I told her they shouldn’t be smoking outside and talking on the phone, but she claims they are on break. Yeah, every hour!
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